Privacy & Policy
Privacy & Policy
At Mastua, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. By using Mastua, you agree to the practices described in this policy.
This policy applies to all users of mastua.com, including visitors, registered members, property buyers, sellers, landlords, and tenants.
1. Overview
We operate in accordance with applicable data protection laws and regulations. This policy is designed to help you understand what data we collect, why we collect it, and how you can exercise your rights over it.
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Full name, email address, phone number, and password when you register an account.
- Property details, photos, and descriptions when you post a listing.
- Messages and enquiries sent through our contact forms or agent messaging system.
- Feedback, reviews, or ratings submitted on the platform.
- Payment and billing information for any paid services (processed securely via third-party payment gateways).
Information collected automatically:
- IP address, browser type, operating system, and device information.
- Pages visited, time spent on pages, and navigation patterns (via cookies and analytics tools).
- Search queries and filters used within the platform.
- Referring website or source through which you arrived at Mastua.
Information from third parties:
- If you sign in using a third-party account (e.g., Google), we may receive your name, email, and profile picture from that service.
- Public property records or market data used to enhance listing information.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your user account and profile.
- Display property listings and connect buyers, sellers, landlords, and tenants.
- Facilitate communication between users and real estate agents.
- Send transactional emails (account verification, booking confirmations, password resets).
- Send marketing communications, newsletters, and property recommendations — only if you have opted in.
- Improve our platform, features, and user experience based on usage analytics.
- Detect, prevent, and investigate fraud, abuse, or security incidents.
- Comply with legal obligations and resolve disputes.
4. Sharing of Information
We do not sell your personal information. We may share your data only in the following circumstances:
- With Agents & Other Users: When you enquire about a property or contact an agent, limited contact details may be shared to facilitate the communication.
- With Service Providers: We work with trusted third-party vendors (e.g., cloud hosting, email delivery, payment processing, analytics) who process data on our behalf under strict confidentiality agreements.
- For Legal Compliance: We may disclose your information if required by law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with prior notice to you.
5. Cookies & Tracking Technologies
Mastua uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.
We use the following types of cookies:
- Essential Cookies: Required for the website to function correctly (e.g., keeping you logged in).
- Analytics Cookies: Help us understand how users navigate the site (e.g., Google Analytics).
- Preference Cookies: Remember your settings such as language, location filters, and saved searches.
- Marketing Cookies: Used to deliver relevant advertisements and measure ad effectiveness.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our platform.
6. Data Storage & Security
Your personal data is stored on secure servers hosted by reputable cloud providers. We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Encrypted storage of sensitive data such as passwords (hashed) and payment details.
- Access controls ensuring only authorised personnel can access personal data.
- Regular security audits and vulnerability assessments.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to log out of your account after each session.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:
- Account data is retained until you request account deletion.
- Property listing data is retained for the duration of the listing and up to 12 months after expiry for record-keeping.
- Communication logs may be retained for up to 3 years for dispute resolution purposes.
- Analytics and usage data may be retained in aggregated, anonymised form indefinitely.
Once retention periods expire, data is securely deleted or anonymised.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Restriction: Request that we limit how we process your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing of your data for marketing purposes.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at info@mastua.com. We will respond within 30 days.
9. Children's Privacy
Mastua is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take immediate steps to delete that information. If you believe a child has submitted information to us, please contact us at info@mastua.com.
10. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, payment gateways, and partner services. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party site you visit through our platform.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered users by email where required.
Your continued use of Mastua after any changes to this policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- Email: info@mastua.com
- Phone: +1 (555) 000-1234
- Address: 123 Mastua Tower, Real Estate Avenue, New York, USA
You also have the right to lodge a complaint with the relevant data protection authority in your country if you believe your data has been processed unlawfully.
This Privacy Policy was last reviewed and updated on May 6, 2026. For related policies, please see our Terms & Conditions.